Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times:

• Domestic Orders: 5–10 business days

• International Orders: 7–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment's progress.

Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays may occasionally occur. If your package appears lost or significantly delayed, please contact our customer support team, and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Ipsum Pets Store is not responsible for orders shipped to incorrect addresses provided at checkout.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will work quickly to resolve the issue.

International Shipping

International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team. We are always happy to help.